How much time will it take for us to deliver your coffee?
We strive to ship our products within 24 hours of receiving your order. After that, it takes 2-3 working days for the shipment to reach you. The delivery may take a longer time in remote areas and tier 3 cities.
Where do we source our coffee beans from?
We travel to several places and sourc our coffee beans from certified specialty farms in India and from around the world.
What does the ‘Sutra’ in ‘Coffee Sutra’ denote?
Sutra means ‘thread’. The thread that connects stories and storytellers. We equate ‘Sutra’ with ‘togetherness’ because you cherish eternal memories over a cup of coffee with your loved ones.
What is the best case practice to store my coffee beans?
Always store your coffee in airtight containers at cool temperature. Consume it within 1 month of opening the packet.
Where can I write a review for you?
You can leave your valuable feedback on our website.
How can I enrol for a coffee-related course?
We host many training programs and since you showed interest in our course, we will notify you about them soon.
What kind of payments do we accept?
We accept all kinds of payment methods. You can pay directly from your bank with UPI, credit and debit cards.
How will I know whether my order has been confirmed or not?
After you place your order, we will provide you with the order summary link on your registered phone number through which you can track your order.
Can I purchase your coffee beans from a store?
You can purchase our coffee from restaurants, OTH (On The House) and Rustic in Jaipur.
Do you ship internationally?
Not yet but we are working on it.
Can I return a product?
Yes, please refer to our user-friendly return policy on the website.
How can I cancel my order?
Please check our hassle-free cancellation policy on the website. We wish to serve you with a pleasant experience next time.
Who is our shipping partner?
Shiprocket.
