What is the cost of shipping?
We offer free shipping all over India for pre-paid orders.
Whereas, we charge Rs. 100/- for COD (cash on delivery) orders. This is a standard cash handling fee.
How long will it take for my order to be delivered?
We strive to deliver your order within 5-10 working days.
PLEASE NOTE: The estimated delivery times are circumstantial. And, on some occasions, there might be unavoidable delays beyond our control.
Regardless, we will keep you informed in case of such delays.
What can I do if the delivery of my order is delayed?
We promise to deliver your order within the given time frame.
However, if the package does not reach you by the expected delivery date, please call us on 918905897479 or email us at firstname.lastname@example.org to resolve this issue.
My order has been shipped. How can I track it?
After placing your order, we will email you the tracking information.
Since Shiprocket is our primary courier partner, you can go to https://www.shiprocket.in to check the status of your order.
- Delivery takes 5-10 business days, excluding payment verification & administrative processes.
REMEMBER: We reserve the right to ask for additional verification or information before accepting any order.
- Delivery is trackable and 100% insured.
- The customer or the individual whose address has been provided will be required to sign for the package at the door.
- If no one is available at the address mentioned during the time of ordering a product/products, redelivery will not be attempted.
- After the order has been shipped, Team Coffee Sutra will gladly provide the exact status of the order and its location. The customer is requested to follow up with the courier company for other information.
OUR CANCELLATION POLICY
- Prepaid orders are not eligible for cancellation.
- Coffee Sutra reserves the right to refuse an order and cancel it due to various reasons such as but not restricted to limited quantities of product, inaccuracies in the product or problems identified by our credit and fraud avoidance department.
- Team Coffee Sutra will reach out to you in a prompt manner if your order or a part of your order has been cancelled.
- If your order is cancelled after your credit card has been charged with the relevant payment, the said amount will be reversed to your card account in 3-5 business days.
- As a customer of Coffee Sutra, you agree to not dispute our decisions regarding cancellations and accept the terms and conditions decided by Coffee Sutra.