Lead Barista:

Job Summary:

• The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products and equipment. The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for making a difference to our customers by educating them about our specialty coffees. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly cafe environment. They also provide technical guidance to new team members and assist in the training program. The lead barista fulfills any other duties the store manager and/or the assistant manager assigns and represents coffee sutra in a professional manner.

Product:

• Educates our customers on the superior quality of Company products and services.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Sells and serves products to customers in a courteous and friendly manner.
• Continues to learn and educate themselves on whole bean knowledge, coffee blends.
• Coffee brewing and bakery items.
• Participates in all sales promotions effectively and efficiently.
• Safely handles all hot and cold drinks during drink preparation.
• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Company drink recipes and procedures.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service standards and demonstrates such standards when training other team members.

Environment:

• Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
• Restocks shelves, when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
• Assists in the distribution of weekly shipments and maintains a clean and organized storage room.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands

• Runs errands, when needed.
• Works special events, as needed.
• Maintains positive Company morale.
• Must be able to work overtime, as needed.
• Demonstrated ability to lead, communicate and train fellow team members in Coffee Sutra standards.
• Experience in retail/specialty store or food establishment preferred.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Register and cash handling experience.
• Minimum high school diploma or equivalent.
• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motions, handle or feel objects, and reach with hands and arms.
• Regularly required to lift and/or move items.
• Vision requirements: close vision, distance vision, and ability to adjust and focus.
• Regularly required to handle food and hot beverages.